MyChart Support

Having trouble logging in?
If you have registered for a COVID-19 Vaccine at COVID-19 Vaccine Registration | Responding to COVID-19 | UT Southwestern Medical Center (,
it may take up to 4 business days to receive an email with your MyChart activation code. Please allow time for this prior to completing a support ticket request on this form. Thank You

If you have forgotten your UTSW MyChart ID or password, please try our automated recovery process first:


If you are still experiencing issues, use this form to contact MyChart Support. The support is intended for login related issues. Expect a response within 2 business days.

Please DO NOT use this form to discuss medical information or to contact UT Southwestern Medical Center regarding a medical emergency or patient care.

For medical questions, please contact your provider of care directly or dial 911.

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