MyChart Support
Having trouble logging in?
If you have registered for a COVID-19 Vaccine at
COVID-19 Vaccine Registration | Responding to COVID-19 | UT Southwestern Medical Center (utswmed.org),
it may take up to 4 business days to receive an email with your MyChart activation code. Please allow time for this prior to completing a support ticket request on this form. Thank You
If you have forgotten your UTSW MyChart ID or password, please try our automated recovery process first:
If you are still experiencing issues, use this form to contact MyChart Support. The support is intended for login related issues. Expect a response within 2 business days.
Please DO NOT use this form to discuss medical information or to contact UT Southwestern Medical Center regarding a medical emergency or patient care.
For medical questions, please contact your provider of care directly or dial 911.
Complete all fields below.
First Name
Last Name
Date of Birth
Best Time to Contact
Home Phone Number
Alternate Phone Number
E-mail
Confirm E-mail
Zip Code
I need help with:
Access to family member’s account
Account is disabled
Activation code does not work
Activation code has expired
Cannot retrieve password
Cannot retrieve username
General inquiry
Messaging provider
Question regarding test results
Enter additional information so we can expedite a response to your request